Our CallBA story
What we do
Since opening on 14 July 2006 with a team of just 50 colleagues, CallBA has grown into one of British Airways’ largest global contact centres, with more than 2,000 colleagues supporting customers around the world.
Operating 24 hours a day, seven days a week, we provide voice and non-voice support to customers globally, including in the UK, USA, Africa, the Middle East, South Asia, Southeast Asia and the Southwest Pacific. Whether customers are planning a trip, making changes to a booking or navigating unexpected disruption, we’re here when they need us most.
Our teams work across Customer Service, Web Chat, Customer Relations, Sales, and Trade and Travel Partner Support, delivering knowledgeable, personalised service throughout the customer journey. We also support the Worldwide Airport Support Desk and work closely with our oneworld airline partners to help deliver a seamless, consistent experience across the wider network.
At CallBA, we’re passionate about helping our people grow. Through our career development programmes, colleagues have access to learning, development and progression opportunities that help them build rewarding careers and achieve their aspirations within British Airways.
CallBA is the Indian subsidiary of British Airways and one of our largest global contact centres. Supporting both voice and non-voice services across five continents, we play a key role in delivering a seamless experience for our customers, wherever they are in the world.
Since opening on 14 July 2006, we’ve grown more than tenfold, reflecting both the strength of our operation and the impact of our people.
Our teams include Customer Service Advisors, Web Chat specialists, Customer Relations experts, Trade and Travel Partners, and Sales Advisors. We also provide support to the Worldwide Airport Support Desk and work closely with oneworld partner airlines to ensure a consistent, high-quality experience across the network.
Our business
20+ years
2000+ colleagues
24/7 support
Our expertise
We deliver excellence across Customer Service, Web Chat Resolution, Customer Relations and Support, Trade and Travel Partner Servicing, and Sales Advisory, ensuring a seamless experience for our customers worldwide.
Our legacy
British Airways is a global airline, bringing people, places and diverse cultures closer together for more than 100 years through innovation, excellence and a commitment to world-class customer service.
Our culture
Life at CallBA is built on partnership, where the organisation and our colleagues work together to create a supportive, inclusive and high-performing environment where everyone can grow and succeed.
